Since any possibility of recovering a mnemonic phrase affects the security of your wallet or its anonymity, it cannot be restored. Therefore, you need to make backup copies of your phrases and keep them encrypted. It is even possible to print the mnemonic phrase and hide it.
The client can recover the password only if he provides the support service with accurate information about:.
The number of network confirmations required to fund your account, as well as the amount of commission, can be found on this page.
Rahakott does not email, so if you receive an email claiming to be from us, it is a phishing email. Feel free to delete it.
The payee can send a single link to all senders. This will provide them with an individual address to make the payment. The senders then simply transfer the money and tell you the address used to confirm receipt of the payment. Senders may not even create a wallet on Rahakott.
Rahakott does not practice long-term account blocking. If the message "Password guessing" appears, you need to go to the main page and enter your mnemonic phrase and password again. If you cannot remember your password, support will help you reset it.
After updating the address from the "Deposit" page, the previous address is sent to the "Addresses" page. All addresses are active there, you can receive funds on them, so both payments will be credited to your balance.
You can use two types of Bitcoin Cash addresses: CashAddr addresses (after the letter q comes the prefix bitcoincash) and legacy addresses (with “1” at the beginning). They are both on the "Deposit" page. CashAddr is highlighted in black and outdated in gray. If the sender cannot forward via CashAddr, you can use the old address.
On many websites, you can verify the submission by specifying your Transaction ID. You will see the details of the transaction, including the amount and the beneficiary (look above for the transaction ID).
We cannot guarantee the continued availability and performance of the above services, as they are external.
The ID of the transaction in is displayed in the History section of the menu after hovering the mouse cursor over the (i) icon next to the recipient's address. It will be copied if you double-click on it and press Ctrl + C and then go to the desired application and press Ctrl + V. It is worth noting that the sign will be displayed only if the transaction passes through the block chain. In order for the transaction to pass through the blockchain and the recipient received the transaction ID, you need to select the "Do not use internal transfer" checkbox.
When sending money, it is very important, among other things, to check the type of coins being sent. If you are mistaken, urgently contact the wallet support service. But remember, to return the mistakenly sent funds will cost 1% of the amount (at least $ 50) in the equivalent of the cryptocurrency credited to the wallet. It can take up to 14 business days. Please note: if the recipient's wallet (not Rahakott) accepts coins of one type, and you sent another, then you need to contact the support service on the recipient's side. Also note that if Bitcoin Cash (BCH) is sent to a Bitcoin SegWit address (starting at '3'), these funds cannot be recovered because the changes made by Segwit are incompatible with Bitcoin Cash.
To enable a one-time password, use the alphanumeric code from the page below the QR code. You need to write it down and keep it in case your phone breaks or is lost. It can be entered from a new device and will give you the opportunity to get one-time passwords for your account again. If you already have a one-time password enabled, and you didn't manage to write down the code, you can temporarily disable two-factor authentication, open the activation page, enter a new alphanumeric code, take a picture of the QR code, and re-enable two-factor authentication.
After the address has ceased to operate, it still continues to exist (not being displayed in the list of your addresses). Therefore, the funds received for it will still be credited to your balance and appear in your wallet.
The generation of one-time passwords is related to the time of the mobile device. Therefore, sometimes it requires synchronization. For example, in Google Authenticator this is done through "Settings" - "Time correction for codes", select the "Synchronize now" command.
The mixing service helps anonymize transactions and makes it difficult to track them. When using this function, the chain of transaction addresses in the blockchain is broken, and it becomes impossible to establish a connection between you and the recipient. Even if someone finds out that the address belongs to you, the transaction will still look like someone else did it. By checking the "fast mixing" checkbox or using a fully functional mixer, you are guaranteed to receive translations from addresses that do not belong to your account. This function is available with a wallet balance of at least 10 minimum network commissions.
Mixing of funds can take place using the quick mixing mode (corresponding checkbox), or on the "Mixer" page. The algorithm for the modes is the same, but there are differences in functionality.
Rapid mixing is used when:
Full-featured mixing is used when:
A full featured mixer fee is always deducted from the shares sent. For quick mixing, the commission can be added to the amount sent or subtracted from the amount transferred. Fast blending labeled “deduct commission from amount” is the same as full-featured mixing with one destination, 0 hour delay and 1% commission.
To avoid losing funds, you cannot make transactions to addresses that appear in blockexplorers as input for your previous transactions. In the event of an erroneous submission, the support team may attempt to return these funds. It will cost $ 20. Replenish your account only through the addresses indicated on the "Addresses" or "Deposit" page in the Rahakott wallet.