Frequently Asked Questions

Content

  1. Reopening a forgotten mnemonic phrase
  2. Recovering a forgotten wallet password
  3. The size of the transaction fee and the speed of crediting money to the account
  4. You received a letter from Rahakott
  5. Assigning the "Payment Request URL" link
  6. Incorrect password entry and appearance of the "Pick a password" page
  7. You specified in the wallet settings "Update address on incoming transaction", but the sender again sent funds to the old address
  8. You want to send funds from the exchange to your Rahakott Bitcoin cashier address, but a message appears stating that this type of address is not supported
  9. Confirmation of sending money from the wallet
  10. Receiving a transaction ID after sending funds
  11. Random transfer of bitcoins to your bitcoin cash wallet
  12. Login to your account, if authentication is specified with a one-time password via the phone, and something happened to it
  13. The temporary address was credited after its expiration date
  14. One-time password is no longer valid
  15. Mixing destination
  16. Difference Between Quick Mix Modes (Quick Mix Checkbox) and Full Mix Mode (Mixer Page)
  17. The money was not credited after the transfer to the address indicated on the blockexplorer website as input
Reopening a forgotten mnemonic phrase

Since any possibility of recovering a mnemonic phrase affects the security of your wallet or its anonymity, it cannot be restored. Therefore, you need to make backup copies of your phrases and keep them encrypted. It is even possible to print the mnemonic phrase and hide it.

Recovering a forgotten wallet password

The client can recover the password only if he provides the support service with accurate information about:.

  • amount, cryptocurrency and destination address of the last outgoing transaction
  • amount, cryptocurrency and destination address of the last incoming transaction
  • types of cryptocurrency wallets and their exact number in the account
  • any other information requested by the support team.
  • The size of the transaction fee and the speed of crediting money to the account

    The number of network confirmations required to fund your account, as well as the amount of commission, can be found on this page.

    You received a letter from Rahakott

    Rahakott does not email, so if you receive an email claiming to be from us, it is a phishing email. Feel free to delete it.

    Assigning the "Payment Request URL" link

    The payee can send a single link to all senders. This will provide them with an individual address to make the payment. The senders then simply transfer the money and tell you the address used to confirm receipt of the payment. Senders may not even create a wallet on Rahakott.

    Incorrect password entry and appearance of the "Pick a password" page

    Rahakott does not practice long-term account blocking. If the message "Password guessing" appears, you need to go to the main page and enter your mnemonic phrase and password again. If you cannot remember your password, support will help you reset it.

    You specified in the wallet settings "Update address on incoming transaction", but the sender again sent funds to the old address

    After updating the address from the "Deposit" page, the previous address is sent to the "Addresses" page. All addresses are active there, you can receive funds on them, so both payments will be credited to your balance.

    You want to send funds from the exchange to your Rahakott Bitcoin cashier address, but a message appears stating that this type of address is not supported

    You can use two types of Bitcoin Cash addresses: CashAddr addresses (after the letter q comes the prefix bitcoincash) and legacy addresses (with “1” at the beginning). They are both on the "Deposit" page. CashAddr is highlighted in black and outdated in gray. If the sender cannot forward via CashAddr, you can use the old address.

    Confirmation of sending money from the wallet

    On many websites, you can verify the submission by specifying your Transaction ID. You will see the details of the transaction, including the amount and the beneficiary (look above for the transaction ID).

    We cannot guarantee the continued availability and performance of the above services, as they are external.

    Receiving a transaction ID after sending funds

    The ID of the transaction in is displayed in the History section of the menu after hovering the mouse cursor over the (i) icon next to the recipient's address. It will be copied if you double-click on it and press Ctrl + C and then go to the desired application and press Ctrl + V. It is worth noting that the sign will be displayed only if the transaction passes through the block chain. In order for the transaction to pass through the blockchain and the recipient received the transaction ID, you need to select the "Do not use internal transfer" checkbox.

    Random transfer of bitcoins to your bitcoin cash wallet

    When sending money, it is very important, among other things, to check the type of coins being sent. If you are mistaken, urgently contact the wallet support service. But remember, to return the mistakenly sent funds will cost 1% of the amount (at least $ 50) in the equivalent of the cryptocurrency credited to the wallet. It can take up to 14 business days. Please note: if the recipient's wallet (not Rahakott) accepts coins of one type, and you sent another, then you need to contact the support service on the recipient's side. Also note that if Bitcoin Cash (BCH) is sent to a Bitcoin SegWit address (starting at '3'), these funds cannot be recovered because the changes made by Segwit are incompatible with Bitcoin Cash.

    Login to your account, if authentication is specified with a one-time password via the phone, and something happened to it

    To enable a one-time password, use the alphanumeric code from the page below the QR code. You need to write it down and keep it in case your phone breaks or is lost. It can be entered from a new device and will give you the opportunity to get one-time passwords for your account again. If you already have a one-time password enabled, and you didn't manage to write down the code, you can temporarily disable two-factor authentication, open the activation page, enter a new alphanumeric code, take a picture of the QR code, and re-enable two-factor authentication.

    The temporary address was credited after its expiration date

    After the address has ceased to operate, it still continues to exist (not being displayed in the list of your addresses). Therefore, the funds received for it will still be credited to your balance and appear in your wallet.

    One-time password is no longer valid

    The generation of one-time passwords is related to the time of the mobile device. Therefore, sometimes it requires synchronization. For example, in Google Authenticator this is done through "Settings" - "Time correction for codes", select the "Synchronize now" command.

    Mixing destination

    The mixing service helps anonymize transactions and makes it difficult to track them. When using this function, the chain of transaction addresses in the blockchain is broken, and it becomes impossible to establish a connection between you and the recipient. Even if someone finds out that the address belongs to you, the transaction will still look like someone else did it. By checking the "fast mixing" checkbox or using a fully functional mixer, you are guaranteed to receive translations from addresses that do not belong to your account. This function is available with a wallet balance of at least 10 minimum network commissions.

    Difference Between Quick Mix Modes (Quick Mix Checkbox) and Full Mix Mode (Mixer Page)

    Mixing of funds can take place using the quick mixing mode (corresponding checkbox), or on the "Mixer" page. The algorithm for the modes is the same, but there are differences in functionality.

    Rapid mixing is used when:

    • sending funds to one address only
    • no delay in sending
    • the need to send a known amount to the recipient
    • a fixed commission of 1%

    Full-featured mixing is used when:

    • sending funds to multiple addresses
    • setting the share of distribution of funds as a percentage of the total amount
    • setting a delay for each transmission
    • variable commission for hiding transfer tracking (from 1% to 2.2%)

    A full featured mixer fee is always deducted from the shares sent. For quick mixing, the commission can be added to the amount sent or subtracted from the amount transferred. Fast blending labeled “deduct commission from amount” is the same as full-featured mixing with one destination, 0 hour delay and 1% commission.

    The money was not credited after the transfer to the address indicated on the blockexplorer website as input

    To avoid losing funds, you cannot make transactions to addresses that appear in blockexplorers as input for your previous transactions. In the event of an erroneous submission, the support team may attempt to return these funds. It will cost $ 20. Replenish your account only through the addresses indicated on the "Addresses" or "Deposit" page in the Rahakott wallet.